Applicable Products

Sep 21, 2018  Note: For administrators who need more control, Citrix provides a template you can use to create a download site for Citrix Receiver for Mac. Configure stores for CloudGateway just as you would for other XenApp and XenDesktop applications. No special configuration is needed for Citrix Receiver for Mac. Sep 10, 2019  Receiver for Windows Phone 8.1.2 (PDF Download) The official version of this content is in English. Some of the Citrix documentation content is machine translated for your convenience only. Apr 24, 2018  Receiver Updater stops working due to a certificate issue 'Problem Checking for updates' error.

  • Receiver for Mac

Information

For information about configuring Citrix Receiver Updates, see Configure Auto-update using StoreFront in Citrix product documentation.
There are four sections in this document:

Section 1: Key Citrix Receiver Updates settings for troubleshooting

You can configure Citrix Receiver Updates as follows:

  1. Right-click the Citrix Receiver for Mac icon in the menu bar.

  2. Select Preferences > Advanced > Updates.

Note: In Receiver for Mac version 12.6, this tab was named as Auto Update. From Receiver for Mac version 12.7, this tab is renamed to Updates.
By default, Yes, notify me is enabled.

If the user account is managed by an administrator or is under a company policy, the Citrix Receiver Updates options might be set according to the administrator-specified settings.


Citrix Receiver Updates rollout period:

Citrix Receiver Updates rollout depends on the delivery period and rollout priority.
Based on the delay group settings, updates are available at the beginning, the middle, or the end of the delivery period.
The delay groups are categorized as follows:
  1. Fast – Update rollout happens at the beginning of the delivery period.
  2. Medium – Update rollout happens at the middle of the delivery period.
  3. Slow – Update rollout happens at the end of the delivery period.
The settings above can be configured using macOS Server, StoreFront, or using Terminal Command on Client.
Terminal Command to modify Updates rollout period:
defaults write com.citrix.receiver.nomas AutoUpdateRollOutBucketIndex -int value4.9
Valid values are 0, 4, 9.
wherein 0 corresponds to Fast, 4 correspond to Medium and 9 correspond to Slow.
For how to setup the rollout policy using macOS Server, please check the key AutoUpdateRollOutBucketIndex in Citrix Receiver Updates settings using macOS Server section.

Section 2: Citrix Receiver Updates settings using macOS Server

To make changes to the Citrix Receiver Updates setting using macOS Server, go to Profile Manager > Groups > Group Name > Settings > Custom Settings in macOS Server.
Edit Custom Settings and create a new Preference Domain for com.citrix.receiver.nomas as shown in the below image:


The following are list of supported Citrix Receiver Update settings from macOS Server:

KeyTypeValuesDescription
AutoUpdateStatestringAuto,
Manual,
FollowSF,
Disabled
Used to configure Citrix Receiver Updates state. Supported values:
Auto: Citrix Receiver Updates set to check for updates automatically.
Manual: Citrix Receiver Updates set to be check by User. No automatic checking for update.
FollowSF: Citrix Receiver Updates check are as per policy set by Administrator on Storefront.
Disabled: Citrix Receiver Updates disabled for Clients.
AutoUpdateRollOutBucketIndexint0,4,9Used to configure the Updates rollout period. 0 corresponds to Fast, 4 corresponds to Medium and 9 corresponds to Slow.


Section 3: Citrix Receiver Updates Logging

Citrix Receiver Updates logging is enabled by default with Citrix Receiver for Mac Version 12.6 and 12.7.
Citrix Receiver Updates logs can be found in the ~/Library/Logs/Citrix Receiver folder. The log files related to Citrix Receiver Updates are:

  • Citrix Receiver Updater_Timestamp.txt
  • ReceiverHelper_Timestamp.txt
Another easy method of sharing log files is by using the Email Log Files option. You can do this by right-clicking the Citrix Receiver for Mac icon in the menu bar and selecting Preferences > Advanced > Logging > Email Log Files. This will share all log files corresponding to Citrix Receiver for Mac.

Section 4: Troubleshooting Citrix Receiver Updates

Check for the requirement below as part of troubleshooting Citrix Receiver Updates.
  1. If you have configured an SSL intercepting outbound proxy, you must add an exception to the Receiver Citrix Receiver Updates Signature service (https://citrixupdates.cloud.com) and the download location (https://downloadplugins.citrix.com).

Common issue #1: Software is up-to-date:

To check for updates manually, select the Check for Updates option from the Citrix Receiver for Mac icon in the menu bar. When you check for updates manually and do not find any update available, it is due to the following reasons:
  1. No updates are available.
  2. Your account is set to a medium or slow category in the delay group. This indicates that the update rollout happens at the middle or at the end of the delivery period.
The following dialog appears when you check for updates manually and no updates are available.
Solution:
You can check for updates at a later time or wait for the Citrix Receiver Updates notification.

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Common issue #2: Issues when checking for updates:

Citrix 4.9 Receiver

An update check can fail for various reasons. For example:
  1. No network connection during the update check.
  2. Firewall settings do not allow a connection to the update server.
The following error message appears if there is an issue when checking for updates.
Solution:
Ensure that your network connection is working properly. Alternatively, also verify that the firewall settings are not blocking the connection to the Citrix update server.

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Common issue #3: Issues when downloading the update:
There might be a network connection issue when checking for updates or when you click the Download option.
The following error message appears if there is an issue when downloading the update.
Solution:
Ensure that your network connection is working properly.

Common issue #4: Error during installation:

During installation of the update, the following issues might occur:
  1. Not enough disk space
  2. System failed to start installer for Citrix Receiver for Mac.
Solution:
Ensure enough disk space is available on the client machine for installation to succeed.


Additional Resources:

Language

CitrixReceiverdesktopcleanup.zip

Software Solution Disclaimer

This package contains a software solution that has been replaced by a more recent version available for download from the Citrix support website (support.citrix.com). It is provided merely for your convenience. Citrix recommends applying the most up-to-date version of the software, which addresses the fix or enhancement being targeted. Later versions of the release may include multiple changes that address different areas including security vulnerabilities, code fixes, and enhancements. Installation of this software should only be performed on test or developmental environments. This software is not supported and is provided 'AS IS.' You are solely responsible for your selection and use of the software. Any reported issues will require the most current revision of the software (http://www.citrix.com/English/SS/supportThird.asp?slID=5107&tlID=1861652). Please visit our security site for additional security notices and information (support.citrix.com/securitybulletins ).

CITRIX MAKES NO REPRESENTATIONS OR WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PROVIDED SOFTWARE SOLUTION. THE SOFTWARE SOLUTIONS ARE DELIVERED ON AN 'AS IS' BASIS WITH NO SUPPORT. YOU SHALL HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF ANY DATA USED IN CONNECTION WITH THE SOFTWARE SOLUTION. IN NO EVENT SHALL CITRIX BE LIABLE FOR (i) SPECIAL, INDIRECT, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (ii) ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE SOLUTION, WHETHER AN ACTION IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR OTHERWISE.

Applicable Products

Objective:

Citrix Receiver 4.9 Download Mac

This article describes when and how to use the Citrix Receiver desktop clean-up utility.

Why is it required:

Citrix receiver desktop clean-up utility removes the desktop shortcuts that remain after you uninstall Citrix Receiver for Windows (Store).

How to use:

Download the Citrix Receiver desktop clean-up utility.

Run the Citrix Receiver desktop clean-up utility using the command line interface. Run the following commands as required.

CommandDescription
/LIST [filename with path]Lists the shortcuts on the desktop that are associated with Citrix Receiver for Windows (Store). By providing the additional parameter of a filename, the shortcuts are redirected to the specific file.
/DELETEDeletes the shortcuts on the desktop that are associated with Citrix Receiver for Windows (Store).

Caution:

When you run the /DELETE command, the shortcuts are removed even if Citrix Receiver for Windows (Store) is currently installed on the system

Example Usage:

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1. Launch the command prompt or PowerShell and

2. Navigate to the folder where Citrix Receiver desktop clean-up utility is present.

3. Run the following command.

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CitrixReceiverdesktopcleanup.exe /LIST <c:Users<username>Desktoptest.csv>

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In the above example, a file by name test.csv is created on the desktop that contains the list of desktop shortcuts.